BENCHMARKING & MONITORING
Vessel & PSC Inspection Feedback
Introduction
Inspectors conducting ship inspections and Port State Control Officers (PSCOs) are obliged to act and perform their work in accordance with strict codes of practice. There may be times when the ship’s Master and/or operator may have concerns that the inspector’s or PSCO’s compliance with these codes of practice may be in doubt.
INTERTANKO has provided a means of reporting these concerns through feedback systems for commercial ship-vessel inspections and for Port State Control (PSC) Inspections.
This reporting system enables INTERTANKO Members to provide feedback on inspector behaviour and allows INTERTANKO to raise these concerns confidentially with OCIMF, CDI, Terminals and the relevant PSC authorities as appropriate. The objective of providing such a platform for Members to provide feedback confidentially is to ensure continuous improvement of ship inspections as well as the overall inspection procedures.
The Vessel Inspection Feedback and the PSC Feedback questionnaires are based on the SIRE inspector code of conduct and the IMO Code of conduct for PSC Inspections, (MSC-MEPC.4/Circ.2 “PORT STATE CONTROL-RELATED MATTERS – CODE OF GOOD PRACTICE FOR PORT STATE CONTROL OFFICERS”).
These reporting systems have been developed in an electronic format which allows the reports to be submitted directly into the database. This format greatly assists Masters and companies in completing and uploading reports. Alternatively, reports can also be sent to the INTERTANKO Secretariat in an “XML” format which then allows INTERTANKO to automatically upload these to the database.
In view of the confidential nature of these systems, a username and password is required to upload reports, which can be obtained when first requesting access to the system.
INTERTANKO encourages ships’ Masters and operators to complete the Vessel Inspection and PSC Inspection online feedback systems following each ‘commercial’ (vetting) vessel inspection or PSC inspection and to submit this into the respective INTERTANKO online e-database. This will greatly assist INTERTANKO in its continued efforts to monitor inspector behaviour and ensure their compliance with the codes of practice laid down by OCIMF, CDI, IMO and by various PSC authorities as well as in raising any concerns.
The INTERTANKO Secretariat will be able to monitor inspection feedback and share experiences with Members as well as sharing issues with the relevant organisations and authorities.
The Vetting Committee of INTERTANKO has reviewed both feedback systems and the improved questionnaires now contain comment boxes with most questions for the user to provide additional details. Masters, managers and owners using the feedback systems are encouraged to provide as much detail as possible (positive as well as negative comments) within each comment box. This will help to raise standards in future inspections. The two feedback systems are explained in further detail as follows:
Vessel Inspection Feedback
These forms should be used to submit feedback following a ‘commercial’ vessel inspection such as a SIRE, a CDI or a Terminal inspection.
The system is restricted to the INTERTANKO membership and all users are reminded that the Vessel Inspection database is confidential to the owner, the vessel and the Master submitting the inspection report, i.e. INTERTANKO may share a report with SIRE, CDI, a terminal or a relevant third party vetting Company, but will always do so in confidence to the owner/Master or vessel submitting the report.
The Vessel Inspection Feedback Form is a questionnaire of 21 questions based on the requirements as described in Section 4 “Conduct of Inspections” of the SIRE VIQ provided by OCIMF.
Positive feedback is just as important as feedback that may be ‘negative’ and both contribute significantly to continuous improvement.
Port State Control Inspection Feedback
These forms should be used to submit feedback following a PSC inspection by a PSCO.
The system is restricted to the INTERTANKO membership and all users are reminded that the PSC Inspection database is confidential to the owner, the vessel and the Master submitting the inspection report, i.e. INTERTANKO may share the report with the relevant PSC and/or MOU Authority, but will always do so in confidence to the owner/Master or vessel submitting the report.
The questions contained within the PSC Inspection questionnaire are based on the IMO “Code of Good Practice for Port State Control Officers” as per MSC-MEPC.4/Circ.2.
Positive feedback is just as important as feedback that may be ‘negative’ and both contribute significantly to continuous improvement.
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